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Warranty Terms & Conditions

Range Warranty Details
Platinum Appliances – from January 2022 Our warranty for appliances changed from 2 years to 5 years
Ovens 5 years 5 years parts & labour
Cooktops 5 years 5 years parts & labour
Rangehoods 5 years 5 years parts & labour
Dishwashers 5 years 5 years parts & labour
Microwaves 3 years 3 years parts & labour
Platinum Sinkware
Stainless Steel Sinks 1/10 years 1 year parts & labour
10 year replacement parts
Quartz Composite Sinks 1/10 years 1 year parts & labour
10 year replacement parts
Fireclay Farmhouse Sinks 1/10 years 1 year parts & labour
10 year replacement parts
Spare Parts & Accessories 1 year 1 year replacement parts
Platinum Tapware
Kitchen Mixers 1/7 years 1 year replacement parts & labour
7 years ceramic disc cartridge – parts only

Platinum Appliances, Sinkware, and Tapware are warranted to be free from defects in materials and/ or workmanship under normal domestic use and when operated according to the provided instructions for the specified warranty period.

Reasonable evidence of your original purchase date must be provided to qualify for this warranty. The original sales receipt is your best proof of purchase.

This warranty is not applicable outside of Australia.

What is covered?

  • Defects occurring in materials and/or workmanship under normal domestic use of the goods and when operated following the supplied instructions; and
  • Goods installed by a qualified person and when provided with a certificate of compliance in accordance with state/territory laws; and
  • Goods sold by authorised distributors or dealers and only where the goods are used and serviced within Australia in a domestic/residential setting.

What is not covered?

  • To the extent permissible by law, consequential damage, or failure due to accidental damage, impact, vermin damage, misuse, or negligence of your Platinum product.
  • Excessive wear and tear, improper care and maintenance
  • Unauthorised alteration, modification, or substitution of any parts of the appliance or product.
  • Consumable components such as charcoal filters, glass items, seals, and light globes.
  • Malfunction of goods due to faulty installation or use of this appliance in a manner inconsistent with the provided instructions. This includes overtightening of fittings, and seals or the user of improper sealants.
  • Surface blemishes, such as rusting, scratching, denting, spotting, discolouration, crazing, cracking, damage by chemicals, and corrosion caused by but not limited to carbon steel items.
  • Damage due to excessive heat, such as thermal shock, hot pots placed on drainer or sink surface.
  • Any imperfections in the finish or the natural materials used should not be considered as a fault
    but rather a typical characteristic of these crafted products.
  • Outdoor use unless placed in an alfresco area with a solid roof covering and 2 walls.
  • Damage caused by natural elements like sunlight, humidity, and environmental conditions.
  • Goods that have their serial number or model number label removed or defaced.

Charges will apply for any non-warranty services performed.

For ‘Return to Base’ services, you must ensure that goods are packaged safely and securely. Any damage due to transport or improper packing will be at your own risk and expense.

All costs of re-installation, relocation, cartage, freight, mileage expenses, and insurance associated with this warranty and services are to be paid by the claimant unless previously approved by authorised representative of Platinum Appliances.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Under the terms of this warranty, the repair or replacement of products during the above warranty period(s) is at the option of Platinum Appliances (Platinum) or its authorised representatives. If a replacement product is supplied, the warranty remains based on the original date of purchase.

Should you ever need to make a warranty-related enquiry please reach out to us.

P: 1300 985 815